Frequently Asked Questions
How can I check the status of/track my order?
After purchasing, an email will be sent with an order confirmation number and tracking number. For further information, email us and we'll be happy to help you.
Can I cancel my order?
We are sorry to hear that you would like to cancel! Please contact us immediately, or before 5:00PM (same day of order), at email@example.com due to the fact that we can only cancel orders that have not been processed yet. Orders that have already been shipped cannot be canceled.
How do I return my order?
Please see Shipping and Return Policy. Returns may only be made if product has been tampered with in transit. Please email at firstname.lastname@example.org to dispute further information if this is in fact the case.
I entered the wrong address! What can I do?
Please contact us immediately or before 5:00PM (same day of order) at email@example.com. In cases like this we may be able to change the address for you if your order has not already been processed.
My order never arrived (lost or stolen)! What can I do?
Beauty Express is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed you may contact us directly at firstname.lastname@example.org with information regarding your situation and your claim number.
I had an allergic reaction! What do I do?
Please contact your doctor immediately and discontinue any use of the product. From there, please contact us and let us know what product you used and the reaction you had. We highly recommend spot checks (preferably on your hand) before applying to your head if you find that you may have a heightened level of sensitivity.
Do your products contain nuts?
Our formula does contain natural oils such as sweet almond oil but they do not contain nuts such as peanuts. Peanuts have been known to be the biggest allergen in the nut family, thus we do not use them in our products. Speak to your doctor before using products if you still do not feel comfortable.