FAQs

  • How can I check the status of/track my order? An email will be sent with shipping confirmation and tracking number. For further questions, contact us and we'll be more than happy to help you.

  • Can I cancel my order?  We are sorry to hear that you would like to cancel! Please contact us immediately, or before 6:00 PM (same day of order), due to the fact that we can only cancel orders that have not yet been processed.

  • How do I return my order? Please see Shipping & Return policies. Returns may only be made if product has been tampered with in transit. Contact us to dispute further information.

  • I entered the wrong address, what can I do? Please contact us! In cases like these, we may be able to change the address for you if your order hasn't already been processed.

  • My order never arrived (lost or stolen), what do I do? BE is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed you may contact us directly with information regarding your situation and your claim number.

  • I had an allergic reaction, what do I do?  Please contact your doctor immediately and discontinue any use of the product. From there, please contact us and let us know what product you used and the reaction you had. We strongly recommend spot tests if you find that you may have a heightened level of sensitivity.

  • Do your products contain nuts? Our formula does contain natural oils such as sweet almond oil but they do not contain nuts such as peanuts. Peanuts have been known to be the biggest allergen in the nut family, thus we do not use them in our products. Speak to your doctor prior to using products if you still do not feel comfortable.